ROBOticket enables touch free 24/7 ticketing

ROBOticket automates the issue of airline tickets from PNR's placed on queues by booking engines and travel consultants. It works on all the major GDS hosts in Australia with published and guaranteed fares for Australia and New Zealand domestic, Trans-Tasman and International itineraries.

ROBOticket is installed in a highly optimised environment that in many cases gives us up to five times the GDS processing speed that even our larger clients can achieve inhouse.

The process

ROBOticket interacts with the GDS host to process PNR's which are queued for ticketing by:

• retrieving the PNR from the queue
• confirming the validity of the stored fare and payment details
• issuing the ticket
• rejecting failed PNR's to a reject queue, with details of the reason for failure
• providing email notification for failed PNRs if required
• performing without human intervention.
  

ROBOticket identifies the following::

• Debtor or Company for a PNR
• Ticketing deadlines
• Stored fares
• Web Based or specific non-BSP airlines
• Schedule changes
• Non combinable fares
• All GDS loaded published and private fares
• Ticketed segments
• Online booking engine notepad elements
  

ROBOticket enables:

• Published and Private fare ticketing based on ticketing deadline or stored fare deadline
• Instant ticketing to override ticketing deadlines for specific debtors if required
• Tailored standard PNR entries in a addition to ticketing such as retention line entries
• Tailored GDS entries linked to Debtor or Company requirement
• Special requests are forwarded to Debtor specific consultants as emails
• Queue re-routing for ticketed or un-ticketed PNR's
• Cross cheques fare stored as notepad entry prior to ticket issue
• E-mail warning add-on for 24 hour reject or system outage advice

Key features and benefits

• Daily logging of all CRS activity which is invaluable when analysing historical transaction flow
• Data captured is able to be used to provide detailed transaction reporting
• Multiple pseudo cities and queues are processed simultaneously on independent threads
• Qantas opt in/opt out agents are identified and handled appropriately
• Tax exemptions for cash payments are handled for appropriate airlines
• Implements GST exemptions if international and domestic tickets are to be issued in the same PNR
• Multi Host support for Sabre, Galileo, Amadeus and Abacus
• E-Ticketing is streamlined to offer fully automated validation and ticketing
• XML interface facilitates flexible third party product integration
• Over ten years of continuous development ensures ROBOticket remains a best of breed application
• Splits Incoming Queues - a single incoming queue can be automatically split into separate queues e.g. revalidations, re-issues, paper tickets, e-ticketing, groups etc.
• Archive of PNRs - the original PNR is archived to disk, thus reducing the wastage of paper
• Email - automated email alerts may be initiated based on various events
• Schedule - tasks can be scheduled to run at various times on various days.

History

ROBOticket is a multi CRS queue management tool, initially developed as a DOS based product for Concorde International Travel over 10 years ago. It has evolved within Consolidated Travel, Travelscene American Express, and now Southern Cross, into a sophisticated Windows based queue management and ticketing system.

Performance and robustness

ROBOticket is based on server engines which have been in use for many years, and have proven themselves in terms of reliability and performance in the field. We have clients managing a couple of transactions per second serving over 200 simultaneous users, and others processing over 500 PNR's per day, so reliability can be assured.